MCG Recruitment was created within the trading arm of Medway Council as a commercial recruitment agency, tasked with supplying all temp appointments into Medway Council, as well as offering the same service to other organisations both locally and further afield. A fundamental part of commercialising this strand of the business was being able to report on the activity and ensure KPIs were being met. Recruitment of temps from within the council had historically been done with limited data management and quality control. Efficient processes and central access to operations would mean the MCG Recruitment team could concentrate on maximising gains from the roles they filled.
Creating the right solution
Our first job was to look at what solutions existing out there. We found several bits of software that could have encompassed about 75% of the needs but license costs, missing features or complexity meant none were viable options. We proposed a solution built around the processes the team undertook. Looking at each process and stage of the key workflows, we came up with an application prototype that allowed the team to easily create assignments for clients, search for potential temps to fulfil roles and create the contract between client and temp. Automating key steps was important and allowing the temp worker, assignment manager and MCG team access to the system we created was going to be vital.