All course applications are handled by UCAS and ESO had to manually pull off application data to then review and carry out interviews. Using a series of excel spreadsheets they would then manage offers made and feed this back to UCAS. Once students started at ESO, high level data was again stored in a series of spreadsheets and it was difficult to quickly access or update information.
ESO were looking at off the shelf CRMs (customer relationship management) as well as something bespoke. Through some initial consultancy we suggested a bespoke web application that could automate some data handling and offer a central access point for student application data. Understanding the team, their needs and abilities, this seemed a better route than procuring a large CRM and having to tailor it back to what they needed.